Want To Know More About Shortcode?

Shortcodes are special 5–6 digit numbers that customers can quickly remember and use to interact with your business. Instead of calling a long phone number, your customers simply text or dial a shortcode — and instantly connect to your services.

How it works

Popular Use Cases:

Marketing Campaigns: Customers text a keyword (e.g. “OFFER”) to your shortcode to join a promotion or receive exclusive deals.
Customer Notifications: Send order updates, appointment reminders, confirmations, or alerts directly from your shortcode.
Content Delivery: Offer on-demand content—e.g. users text “NEWS” to 12345 to get daily updates or articles.
Event Registration: Allow users to register for events or get ticket info by texting a keyword to your shortcode.
Surveys & Feedback: Collect opinions or feedback via SMS—customers text a response to a question and get an instant acknowledgment.
Loyalty Programs: Let users join a rewards program by texting a keyword—e.g. “JOIN” to 12345—and send them exclusive perks.

Key Features

High Message Volume
They’re built to handle large volumes of messages at once—ideal for mass campaigns, alerts, and high-traffic events.
Two Types of Shortcodes
Dedicated Shortcodes – Assigned to a single business for exclusive use. Great for full branding and customized campaigns.
Shared Shortcodes – Used by multiple businesses. Each business uses a unique keyword to identify their service.
Interactive Messaging
Shortcodes support two-way SMS—customers can send a keyword and receive an automated reply. Perfect for engaging users in real-time.

Conclusion

Shortcodes enhance mobile communication by providing a simple and effective way for businesses to engage with their audience. They are valuable tools in marketing, customer service, and interactive campaigns, making it easier for users to connect with brands and services.

From schools and utilities to SMEs and county governments, CrowdComm helps you communicate better — with powerful Bulk SMS tools that reach thousands in seconds.

Quick Links

Contact Us

PHONE NUMBER

+254 117 450 200

EMAIL ADDESS

info@crowdcomm.co.ke

OFFICE LOCATION

Rhapta Heights

Crafted by Vexa Ryze