Want To Know More About USSD?

Reach every customer, anywhere, without internet.
With USSD (*Code#), you can give your customers a simple, interactive menu right on their phone.
No apps. No data bundles. Just dial → menu → action.

How it works

Popular Use Cases:

Mobile Banking: USSD is widely used for banking services, allowing users to check account balances, transfer funds, and pay bills securely.
Prepaid Services: Users can check their account balance, purchase airtime, or subscribe to data plans through USSD.
Customer Support: Businesses use USSD to provide customer service options, enabling users to access FAQs, troubleshoot issues, or get support quickly.
Information Services: USSD can be used to provide information services, such as weather updates, news, or educational content, through interactive menus.
Surveys and Polls: Organizations can conduct surveys and polls via USSD, allowing users to respond interactively.

Key Features

Real-Time Communication: USSD allows instant communication between a mobile device and the service provider’s server, making it suitable for time-sensitive transactions.
Session-Based: Unlike SMS, USSD operates in a session-based manner, meaning that users can interactively navigate through a menu of options until they complete their transaction.
No Internet Required: USSD works over the GSM network, so it does not require a data connection, making it accessible to users without internet access.
Easy to Use: Users can initiate USSD services by dialing a specific code (usually beginning with * and ending with #), making it straightforward to access various services.

Conclusion

USSD is a versatile and efficient communication protocol that plays a crucial role in various sectors, especially in mobile banking and customer service. Its ability to provide real-time, interactive services without requiring an internet connection makes it a valuable tool for reaching users in both urban and rural areas.

From schools and utilities to SMEs and county governments, CrowdComm helps you communicate better — with powerful Bulk SMS tools that reach thousands in seconds.

Quick Links

Contact Us

PHONE NUMBER

+254 117 450 200

EMAIL ADDESS

info@crowdcomm.co.ke

OFFICE LOCATION

Rhapta Heights

Crafted by Vexa Ryze